How we dispatch your truck, from first call to final payment

We start by learning your operation

Before we book anything, your dispatcher sits down with you (by phone) and builds a profile of your truck:

• Equipment type, trailer specs, and any restrictions (hazmat, TWIC, team or solo, tarps and straps for flatbed)
• Home base, home time schedule, and lanes you prefer or refuse
• Your minimum acceptable rate per mile, and your break-even if you know it (if you donʼt, weʼll help you work it out)
• Factoring company, if you use one, and how you want invoices handled
• Brokers you already work with, and any you wonʼt haul for

We plan the week, not just the next load

The most expensive mistake in trucking is a great-looking load into a dead market. Before we book, your dispatcher looks at where the load delivers and what freight is moving out of that area, so the reload is part of the decision.

We build the week around your home time and hours of service, and we track deadhead on every load. A slightly lower rate that sets up a strong reload often beats a high rate into a region with nothing coming out.

How we negotiate rates

We source freight from load boards and from brokers weʼve built working relationships with over the years. For each load, your dispatcher:

• Checks the brokerʼs authority, credit, and payment history before calling
• Compares the offer against current market rates for that lane and equipment
• Negotiates, and asks about detention, layover, and TONU terms up front
• Walks away from loads that donʼt meet your minimum, even on a slow day, unless you tell us otherwise

Nothing is booked without your yes

Your dispatcher sends you the full load details: pickup and delivery, weight, commodity, rate, miles, deadhead, and any special requirements. You approve it, ask for a counter, or pass. Passing never affects how we treat your truck.

Once you approve, we confirm the booking and send you the signed rate confirmation.

We stay on the load

• Pickup and delivery appointments confirmed, with addresses and instructions sent to you
• Check calls and updates to the broker handled by us, so youʼre not taking calls while driving
• Detention time logged from arrival, with the broker notified so it can be billed
• If something goes wrong (a breakdown, a shipper delay, a load that isnʼt ready), the 24/7 desk works the problem: rescheduling, notifying the broker, and finding the next move

We follow the load until itʼs paid

After delivery, we collect the signed BOL and proof of delivery, prepare the invoice, and send it to the broker or your factoring company. We track payment and follow up on anything past terms, including detention and lumper reimbursements.

You get a clear weekly picture

Each week you get a summary of loads run, gross revenue, loaded and empty miles, and average rate per mile delivered via email or PDF, so you can see exactly how the truck is performing.